Return Policy

 At, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return and exchange policy to ensure your peace of mind. 



Return and Exchange Eligibility

To be eligible for a return or exchange:

  • Your item must be in new and unused condition.
  • It must be returned within 14 days of the purchase date.
  • The item must be accompanied by the receipt and original tags attached.

Non-Returnable Items include:

  • Batteries can not be returned or exchanged.
  • Dime Industry Batteries are backed with a lifetime warranty, contact support for any concerns.
  • Items that are damaged or missing parts not due to our error.
  • Any item that is returned more than 14 days after delivery.

Return and Exchange Process

  • Contact Us: To initiate a return or exchange, please contact our customer support team at within the specified time frame.
  • Provide Information: Please provide the following information:
  • Order number
  • Reason for return or exchange
  • Photo evidence of any defects or damage
  • Return Shipping: If your return is approved, you will be responsible for shipping the item back to us. The cost of return shipping will not be covered by
  • Inspection: Once we receive your return, we will inspect the item. If it meets our eligibility criteria, we will process your return or exchange.

Return Time

If you are approved for a refund or exchange, the following will apply:

  • Return item(s) in original packaging.
  • The purchase price (excluding shipping costs) will be refunded to your original method of payment.
  • Refunds may take 7-14 business days to appear in your account, depending on your payment provider.
  • If you are approved for an exchange, we will ship the replacement item to you as soon as possible, based on product availability.

Contact Us

  • Contact us at with any questions about an order

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